From Frustration to Flow
Simplifying Fix Submissions
WORKFLOW BEFORE: Fragmented and Redundant Workflow
PROBLEM OBSERVED
GOAL
VALIDATION
CONFIDENTIALITY DISCLAIMER
IMPACT ON USERS
RESEARCH AND DISCOVERY
KEY INSIGHTS
Simplify and streamline complex workflows to reduce fix submission creation time for developers.
Usability testing with developers showed that the redesigned workflow was significantly more intuitive and required fewer navigation steps. Participants completed the fix submission process 80% faster than before, with noticeably fewer errors and reduced cognitive effort.
Due to NDA restrictions, all visuals and content have been recreated and anonymized to protect proprietary information.
Together, these insights highlighted key opportunities to simplify the process, improve visibility between teams, and align the workflow with real user needs and team structures.
The interface presented too many fields at once, forcing users to spend extra time figuring out which data was relevant to their task.
Each team required slightly different information when submitting a fix, leading to confusion, rework, and inconsistent entries across submissions.
After creating a fix submission request, users had to manually associate it with the corresponding issue, an extra step that added friction and delayed completion.
Users often had to leave the current workflow to look up the most recent release details before submitting a request, interrupting focus and adding unnecessary time.
Cognitive Overload from Visual Clutter
Inconsistent Data Requirements Across Teams
Manual Linking Between Issues and Fix Submission Requests
Lack of visibility into the latest release version for Fix Submission
DEVELOPERS
Conducted contextual inquiries with developers to understand their existing workflows and pain points in issue tracking and fix submission requests.
Mapped current developer workflows to identify redundant steps and bottlenecks in the issue-resolution process.
SCRUM MASTERS
Facilitated discovery sessions with Scrum Masters to consolidate workflow requirements.
80% faster
Completion rate
IMPACT
Product Designer + Developer (me)
Development Team
Management and Leadership Team
TEAM
5-6 months
TIMELINE
Increased task completion time
Repeat the same manual steps multiple times a day
Time consuming
Lower efficiency
Frustration
WORKFLOW AFTER: Streamlined, Contextual, and Automated Workflow
Usability testing with developers showed that the redesigned workflow was significantly more intuitive and required fewer navigation steps. Participants completed the fix submission process 80% faster than before, with noticeably fewer errors and reduced cognitive effort.
Usability testing with developers showed that the redesigned workflow was significantly more intuitive and required fewer navigation steps. Participants completed the fix submission process 80% faster than before, with noticeably fewer errors and reduced cognitive effort.
From Frustration to Flow
Simplifying Fix Submissions
80% faster
Completion rate
IMPACT
Product Designer + Developer (me)
Development Team
Management and Leadership Team
TEAM
5-6 months
TIMELINE
WORKFLOW BEFORE
Fragmented and Redundant Workflow
PROBLEM OBSERVED
1
2
3
4
IMPACT ON USERS
Increased task completion time
Repeat the same manual steps multiple times a day
GOAL
Simplify and streamline complex workflows to reduce fix submission creation time for developers.
RESEARCH AND DISCOVERY
DEVELOPERS
Conducted contextual inquiries with developers to understand their existing workflows and pain points in issue tracking and fix submission requests.
Mapped current developer workflows to identify redundant steps and bottlenecks in the issue-resolution process.
SCRUM MASTERS
Facilitated discovery sessions with Scrum Masters to consolidate workflow requirements.
Together, these insights highlighted key opportunities to simplify the process, improve visibility between teams, and align the workflow with real user needs and team structures.
KEY INSIGHTS
The interface presented too many fields at once, forcing users to spend extra time figuring out which data was relevant to their task.
Cognitive Overload from Visual Clutter
Each team required slightly different information when submitting a fix, leading to confusion, rework, and inconsistent entries across submissions.
Inconsistent Data Requirements Across Teams
After creating a fix submission request, users had to manually associate it with the corresponding issue, an extra step that added friction and delayed completion.
Manual Linking Between Issues and Fix Submission Requests
Users often had to leave the current workflow to look up the most recent release details before submitting a request, interrupting focus and adding unnecessary time.
Lack of visibility into the latest release version for Fix Submission
WORKFLOW AFTER
Streamlined, Contextual, and Automated
VALIDATION
CONFIDENTIALITY DISCLAIMER
Due to NDA restrictions, visuals and content have been recreated and anonymized to protect proprietary information.
From Frustration to Flow
Simplifying Fix Submissions
From Frustration to Flow
Simplifying Fix Submissions
From Frustration to Flow
Simplifying Fix Submissions
WORKFLOW BEFORE: Fragmented and Redundant Workflow
WORKFLOW BEFORE: Fragmented and Redundant Workflow
WORKFLOW BEFORE: Fragmented and Redundant Workflow
PROBLEM OBSERVED
PROBLEM OBSERVED
PROBLEM OBSERVED
GOAL
GOAL
GOAL
VALIDATION
VALIDATION
VALIDATION
CONFIDENTIALITY DISCLAIMER
CONFIDENTIALITY DISCLAIMER
CONFIDENTIALITY DISCLAIMER
IMPACT ON USERS
IMPACT ON USERS
IMPACT ON USERS
RESEARCH AND DISCOVERY
RESEARCH AND DISCOVERY
RESEARCH AND DISCOVERY
KEY INSIGHTS
KEY INSIGHTS
KEY INSIGHTS
Simplify and streamline complex workflows to reduce fix submission creation time for developers.
Simplify and streamline complex workflows to reduce fix submission creation time for developers.
Simplify and streamline complex workflows to reduce fix submission creation time for developers.
Usability testing with developers showed that the redesigned workflow was significantly more intuitive and required fewer navigation steps. Participants completed the fix submission process 80% faster than before, with noticeably fewer errors and reduced cognitive effort.
Usability testing with developers showed that the redesigned workflow was significantly more intuitive and required fewer navigation steps. Participants completed the fix submission process 80% faster than before, with noticeably fewer errors and reduced cognitive effort.
Usability testing with developers showed that the redesigned workflow was significantly more intuitive and required fewer navigation steps. Participants completed the fix submission process 80% faster than before, with noticeably fewer errors and reduced cognitive effort.
Due to NDA restrictions, all visuals and content have been recreated and anonymized to protect proprietary information.
Due to NDA restrictions, all visuals and content have been recreated and anonymized to protect proprietary information.
Due to NDA restrictions, all visuals and content have been recreated and anonymized to protect proprietary information.
Together, these insights highlighted key opportunities to simplify the process, improve visibility between teams, and align the workflow with real user needs and team structures.
Together, these insights highlighted key opportunities to simplify the process, improve visibility between teams, and align the workflow with real user needs and team structures.
Together, these insights highlighted key opportunities to simplify the process, improve visibility between teams, and align the workflow with real user needs and team structures.
The interface presented too many fields at once, forcing users to spend extra time figuring out which data was relevant to their task.
The interface presented too many fields at once, forcing users to spend extra time figuring out which data was relevant to their task.
The interface presented too many fields at once, forcing users to spend extra time figuring out which data was relevant to their task.
Each team required slightly different information when submitting a fix, leading to confusion, rework, and inconsistent entries across submissions.
Each team required slightly different information when submitting a fix, leading to confusion, rework, and inconsistent entries across submissions.
Each team required slightly different information when submitting a fix, leading to confusion, rework, and inconsistent entries across submissions.
After creating a fix submission request, users had to manually associate it with the corresponding issue, an extra step that added friction and delayed completion.
After creating a fix submission request, users had to manually associate it with the corresponding issue, an extra step that added friction and delayed completion.
After creating a fix submission request, users had to manually associate it with the corresponding issue, an extra step that added friction and delayed completion.
Users often had to leave the current workflow to look up the most recent release details before submitting a request, interrupting focus and adding unnecessary time.
Users often had to leave the current workflow to look up the most recent release details before submitting a request, interrupting focus and adding unnecessary time.
Users often had to leave the current workflow to look up the most recent release details before submitting a request, interrupting focus and adding unnecessary time.
Cognitive Overload from Visual Clutter
Cognitive Overload from Visual Clutter
Cognitive Overload from Visual Clutter
Inconsistent Data Requirements Across Teams
Inconsistent Data Requirements Across Teams
Inconsistent Data Requirements Across Teams
Manual Linking Between Issues and Fix Submission Requests
Manual Linking Between Issues and Fix Submission Requests
Manual Linking Between Issues and Fix Submission Requests
Lack of visibility into the latest release version for Fix Submission
Lack of visibility into the latest release version for Fix Submission
Lack of visibility into the latest release version for Fix Submission
DEVELOPERS
Conducted contextual inquiries with developers to understand their existing workflows and pain points in issue tracking and fix submission requests.
Mapped current developer workflows to identify redundant steps and bottlenecks in the issue-resolution process.
DEVELOPERS
Conducted contextual inquiries with developers to understand their existing workflows and pain points in issue tracking and fix submission requests.
Mapped current developer workflows to identify redundant steps and bottlenecks in the issue-resolution process.
DEVELOPERS
Conducted contextual inquiries with developers to understand their existing workflows and pain points in issue tracking and fix submission requests.
Mapped current developer workflows to identify redundant steps and bottlenecks in the issue-resolution process.
SCRUM MASTERS
Facilitated discovery sessions with Scrum Masters to consolidate workflow requirements.
SCRUM MASTERS
Facilitated discovery sessions with Scrum Masters to consolidate workflow requirements.
SCRUM MASTERS
Facilitated discovery sessions with Scrum Masters to consolidate workflow requirements.
80% faster
80% faster
80% faster
Completion rate
Completion rate
Completion rate
IMPACT
IMPACT
IMPACT
Product Designer + Developer (me)
Development Team
Management and Leadership Team
Product Designer + Developer (me)
Development Team
Management and Leadership Team
Product Designer + Developer (me)
Development Team
Management and Leadership Team
TEAM
TEAM
TEAM
5-6 months
5-6 months
5-6 months
TIMELINE
TIMELINE
TIMELINE
Increased task completion time
Increased task completion time
Increased task completion time
Repeat the same manual steps multiple times a day
Repeat the same manual steps multiple times a day
Repeat the same manual steps multiple times a day
Time consuming
Lower efficiency
Frustration
Time consuming
Lower efficiency
Frustration
Time consuming
Lower efficiency
Frustration
WORKFLOW AFTER: Streamlined, Contextual, and Automated Workflow
WORKFLOW AFTER: Streamlined, Contextual, and Automated Workflow
WORKFLOW AFTER: Streamlined, Contextual, and Automated Workflow
